A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.
“I want to thank you and the entire staff at Brentwood for the fine care given to my wife. I feel that the care shown to her was and is the important ingredient to her improved recovery. She is getting around on her feet more confidently now. The wound care given was professional and commended by hospital staff at Baylor.”
“I have been so impressed with your staff, my brother was admitted to your care because of several problems that will not let him live without assistance. I have heard many horror stories about nursing homes but I find that not to be true with your organization. In fact, we the family find your staff members to be kind, considerate, ready to listen, and very professional.”
“Everyone there is so nice to me, it is a fine place to live.”
“Words can’t truly express my gratitude concerning the loving care my father was given during his stay at Brentwood II.”
“I have been here five years and one reason I’ve stayed here is because of the many CAN’s who have helped me so much and in so many ways over my years at Brentwood.”